Shipping policy

Order Processing and Shipping Policy

Order Processing Time
We aim to process all orders within 1–2 business days (Monday to Friday). Please allow up to 4 business days during peak periods or if there are issues such as incomplete payment or insufficient address information. In such cases, we will contact you via email to resolve the issue prior to shipping.

Order Cutoff Time
Orders placed after 5:00 PM Eastern Time Zone (ET) will be processed the next business day. This may add one extra business day to the estimated delivery time.

Estimated Delivery Times

• Handling Time: 1–2 business days
• Transit Time (United States): 3–13 business days
• Transit Time (International): 3-13 business days
• Estimated delivery time (United States): 4 –15 business days
• Estimated delivery time (International): 4 –15 business days

Delivery estimates are not guaranteed. Factors such as weather conditions, holiday season surges, or carrier delays may affect delivery times. We will make every effort to keep you informed of any significant delays.

Shipping Rates

United States

• Orders $0.01 – $55.00: $4.99 shipping
• Orders $55.01 – $149.99: $6.99 shipping
• Orders $150.00 and above: Free shipping

International

• Orders $0.01 – $55.00: $4.99 shipping
• Orders $55.01 – $149.99: $6.99 shipping
• Orders $150.00 and above: Free shipping

Delivery Partners

We work with national postal services such as USPS, Canada Post, Royal Mail, and Australia Post to provide tracked shipping and consistent delivery service.

International Shipping, Taxes, and Duties
Please note that international customers are responsible for any customs duties, taxes, or fees that may be charged by the destination country. Hilltop Nord is not responsible for delays caused by customs clearance processes. These are managed solely by the customs authorities in your country.

Order Cancellation Policy
If you wish to cancel your order, please contact us immediately. We will make every effort to accommodate your request. However, cancellations are not guaranteed once an order has been submitted to our fulfillment center. If the order has already shipped, you may return it in accordance with our Return Policy.