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Cashmere & Merino Collection
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As a family-owned business, we deeply value every customer we have the privilege to serve.
We're committed to doing absolutely everything possible to ensure your complete satisfaction with your purchase.
Hilltop Men's Classics
Hilltop Women's Classics
FAQs
All orders are processed within 1-3 business days.
United States: Domestic orders will be delivered within 4-10 business days.
International Orders: International orders will be shipped from our oversea warehouses depending on the destination country. Once shipped, orders are usually delivered within 10-20 business days. The local postal service of the country will be used to deliver the order.
We are unable to offer modifications, store credit, refunds or cancellations on any orders before they have been delivered to you except for some very specific situations. If you would like to see if you qualify for a refund before your order is shipped, please reach out to our email within 8 hours of the order being placed and we will do our best to accommodate your needs.
If you have miss spelled or auto filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email. If the given address is wrong we can change the address to the correct one within 8 hours.
Absolutely, we are here to help!
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.