Our 14-day return policy gives you peace of mind. If you're not completely satisfied, you have 14 days after receiving your order to request a return. To be eligible, your item must be returned in the same condition you received it – unworn or unused, with tags attached, and in its original packaging.
For more Information: Refund & Return Policy
Order Processing Time
We aim to process all orders within 1–2 business days (Monday to Friday). Please allow up to 4 business days during peak periods or if there are issues such as incomplete payment or insufficient address information. In such cases, we will contact you via email to resolve the issue prior to shipping.
Order Cutoff Time
Orders placed after 5:00 PM Eastern Time Zone (ET) will be processed the next business day. This may add one extra business day to the estimated delivery time.
Estimated Delivery Times
- Handling Time: 1–2 business days
- Transit Time (United States): 3–13 business days
- Transit Time (International): 3-13 business days
- Estimated delivery time (United States): 4 –15 business days
- Estimated delivery time (International): 4 –15 business days
Delivery estimates are not guaranteed. Factors such as weather conditions, holiday season surges, or carrier delays may affect delivery times. We will make every effort to keep you informed of any significant delays.
Shipping Rates
United States
- Orders $0.01 – $55.00: $4.99 shipping
- Orders $55.01 – $199.99: $7.99 shipping
- Orders $200.00 and above: Free shipping
International
- Orders $0.01 – $55.00: $5.99 shipping
- Orders $55.01 – $199.99: $9.99 shipping
- Orders $200.00 and above: Free shipping
Delivery Partners
We work with national postal services such as USPS, Canada Post, Royal Mail, and Australia Post to provide tracked shipping and consistent delivery service.
Easy Returns: We offer a 14-day return window for your peace of mind.
Dedicated Support: Our customer service team is available Monday to Friday: 9:00 AM – 3:00 PM (EST) to assist you with any questions or concerns.
Countries we ship to include:
Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, Bahrain, Brazil, Bulgaria, Chile, Colombia, Croatia, Cyprus, Egypt, Estonia, Hungary, Iceland, Kuwait, Luxembourg, Malta, Mexico, Philippines, Qatar, Romania, Saudi Arabia, Slovakia, Slovenia, Thailand, Puerto Rico, Greece — and more.
For more Information: Shipping Policy
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Timeless, elegant outfits from us elevate simple journeys.
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FAQs
Answers to most common questions about products, orders, shipments, and payments.
Order Processing Time
We aim to process all orders within 1–2 business days (Monday to Friday). Please allow up to 4 business days during peak periods or if there are issues such as incomplete payment or insufficient address information. In such cases, we will contact you via email to resolve the issue prior to shipping.
Order Cutoff Time
Orders placed after 5:00 PM Eastern Time Zone (ET) will be processed the next business day. This may add one extra business day to the estimated delivery time.
Estimated Delivery Times
- Handling Time: 1–2 business days
- Transit Time (United States): 3–13 business days
- Transit Time (International): 3-13 business days
- Estimated delivery time (United States): 4 –15 business days
- Estimated delivery time (International): 4 –15 business days
Delivery estimates are not guaranteed. Factors such as weather conditions, holiday season surges, or carrier delays may affect delivery times. We will make every effort to keep you informed of any significant delays.
Shipping Rates
United States
- Orders $0.01 – $55.00: $4.99 shipping
- Orders $55.01 – $199.99: $7.99 shipping
- Orders $200.00 and above: Free shipping
International
- Orders $0.01 – $55.00: $5.99 shipping
- Orders $55.01 – $199.99: $9.99 shipping
- Orders $200.00 and above: Free shipping
Delivery Partners
We work with national postal services such as USPS, Canada Post, Royal Mail, and Australia Post to provide tracked shipping and consistent delivery service.
Easy Returns: We offer a 14-day return window for your peace of mind.
Dedicated Support: Our customer service team is available 24/7 to assist you with any questions or concerns.
Countries we ship to include:
Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, Bahrain, Brazil, Bulgaria, Chile, Colombia, Croatia, Cyprus, Egypt, Estonia, Hungary, Iceland, Kuwait, Luxembourg, Malta, Mexico, Philippines, Qatar, Romania, Saudi Arabia, Slovakia, Slovenia, Thailand, Puerto Rico, Greece — and more.
For more Information: Shipping Policy
We are unable to offer modifications, store credit, refunds or cancellations on any orders before they have been delivered to you except for some very specific situations. If you would like to see if you qualify for a refund before your order is shipped, please reach out to our email within 8 hours of the order being placed and we will do our best to accommodate your needs.
If you have miss spelled or auto filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email. If the given address is wrong we can change the address to the correct one within 8 hours.
Email us at sales@hilltopnord.com or fill out the contact form.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
Sizing for each item can be found on the product pages for the corresponding items. Simply check the Size Chart link on the product page for detailed measurements.
For an oversized fit, order one size above your usual size.